Order Not Received


Your order is backed by our 100% Buyer Protection Program and may be eligible for a refund.

If you have not already, please try to Track Your Order.

Track My Order

We do our best to make your shopping experience fast and easy, however sometimes there may be delays. If you are experiencing any issues, please take the time read the following information.

Possible Reasons for Delay

Please allow 3-5 days for your tracking information to update online.

If you are experiencing delays in receiving your order, it could be due to one or more of the following reasons:

  • Delays due to your countries customs
  • Delays due to your countries postal service
  • Delays due to Holidays or Events

These delays are out of our control and we suggest contacting your local post office.

Expedite Your Order

We do not have the ability to expedite your order once it leaves our warehouse.  Please contact your local post office.

Order Not Received

If you have received a tracking number, your order is on it’s way and will be delivered.  In the unfortunate event that your order is lost in transit, please contact us within the first 60 days.