- Faulty, Damaged, Missed or Incorrect Items
Customers may request a refund, store credit or exchange for faulty, damaged, missed or incorrect items within 30 days of delivery. Standard shipping is provided free of charge for store credit and exchanges. Refund option does not include shipping costs, unless all products received are faulty, damaged or incorrect.
All claims require clear photos of the reported issue,including size tag. A representative will review each claim on a case by case basis.
What we cover:
- Received wrong size / wrong item
- Missed items for order
- Design and color is significantly different
- Manufacturing fault
Products must be unworn, unwashed and without odor. Products showing any sign of wear, wash or odor will not be accepted to return. Tags must be attached to return any item.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method or provide you store credit.
- Rejected Returns
Products received that do not comply with our return policy and are rejected are subject to a $5.00 processing fee and $6.00 shipping fee. If a product is not claimed within 30 days, it will be donated or thrown away.Submit a return
Click the button above to start a return, you will be provided with return instructions.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your paypal or credit account.