ORDER NOT RECEIVED

  • Buyer Protection Program

Your order is backed by our 100% Buyer Protection Program and may be eligible for a refund.

If your order has been shipped, please allow 3-5 Days for your tracking number to update online.Then just login your account and click the tracking number updated on your order to check the tracking updates. You could also click below button to input the tracking number and track directly.

track my order

We do our best to make your shopping experience fast and easy, however sometimes there may be delays. If you are experiencing any issues, please take the time to read the following information.

  • Possible Reasons for Delay

If you are experiencing delays in receiving your order, it could be due to one or more of the following reasons:

  • Delays due to your countries customs
  • Delays due to your countries postal service
  • Delays due to Holidays or Events

These delays are out of our control. But we will push the post courier and let you know the updates.

  • Expedite Your Order

We don’t have the ability to expedite your order once it leaves our warehouse.  Our team will keep pushing the post courier and inform you the updates.

  • Parcel Lost, Failed Delivery and Returned to Sender

Customers are entitled to a refund anytime a package is lost or returned to sender.

Applies to orders which have been shipped to the customer provided shipping address and either failed delivery, returned to sender by post courier, refused on delivery or similar.